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Customer Success Manager at Survey Kiwi
A customer success manager in Survey Kiwi guides customers through the sales process into the support phase. Rather than functioning as a customer support agent, CSMs form a direct relationship with customers and provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.
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These are the responsibilities for the role
- Establish clear retention goals and process milestones for the client and employees to work toward - Assist customers as needed with setting up and navigating programs or software associated with a product or service - Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience - Assist in creating training courses and educational materials for other members of the department - Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company - Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value - Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
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Qualifications for the job
- 3-5 years of experience in customer service or customer success position strongly preferred - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate for the use of the product to service to be solid - Accountability and personal organization are essential - Experience in managing a diverse group and training each according to company standards - Ability to establish milestones and keep all team members on task
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Let's start with your name
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Hi ((69da57db8d63af44ca0c172c33c39a90))! Can you give us an email so we can write to you if needed?
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How much time have you worked in Customer Success or Support roles?
Please enter the number in months.
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What's the toughest case you've ever handled?
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How would you explain our product or service in a single sentence?
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What skills are you hoping to develop in this role?
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Please upload your resume
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Please enter your phone number
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